The Managed Change™ Agent Certification Program is designed to provide emerging change management practitioners with the opportunity to learn the Managed Change™ methodology and apply the concepts and tools to real changes happening in their organisations.

Participants are usually Change Agents responsible for developing and applying a robust change management plan and/or project team members who recognise the value of incorporating change management into project plans.

Certification is granted after completion of a three-day facilitated workshop, including an assessment to test candidates’ understanding of the Managed Change™ methodology, AND subsequent submission of a Project Workbook sharing the lessons learned and demonstrating the candidate’s ability to apply the foundational processes and tools.

Program Objectives

  • Develop a working knowledge of the foundational components of the Managed Change™ methodology.
  • Identify the potential organisational resistance that will impact the success of a change.
  • Design and build a change management strategy.
  • Assess the skills of the people who are charged with making the change happen and creating a plan for enhancing and leveraging their skills including leaders who need to serve as Sponsors of the change.
  • Develop change management systems that will help people overcome their resistance and more rapidly accept the change.
  • Learn how to design Communication, Learning, Reward/Recognition and Sponsor Development Plans for reinforcing and encouraging positive, productive behaviours and discouraging nonproductive and counter- productive behaviours.
  • Build a plan to monitor the results of the project to make sure that the changes are sustained.
  • Demonstrate the ability to effectively apply the Managed Change™ process, model and toolkit to actual changes happening in the organisation.

Program Outline


An Overview of the Change Process
  • Cost of failure to manage change effectively
  • Managed Change™ defined
  • Change management myths
Managed Change™ Model: The Stages of Change
  • Current – Delta – Desired States
  • Analyse stages of change as sources of resistance
  • Risk/reward analysis
The Delta: Managing the Transition State
  • Change approaches
  • Impact of multiple changes
  • Delta Dip performance
  • Change Headquarters
  • Change readiness
  • Documenting and mitigating resistance


Key Stakeholders: Sponsors, Change Agents and Targets
  • Key roles and responsibilities
  • Key role skill and will assessment
  • Sponsor development
  • Strategies for acceptance
Change Systems: Learning, Communication and Rewards
  • „Education and training for key stakeholders
  • Communication plans for Current, Delta, Desired States
  • Reward, recognition and reinforcement strategies
  • Effective learning plans
Change Plan Implementation
  • „Resistance mitigation
  • Governance and role contracts
  • Project Charters
  • Integration with Project Management
Sustain the Change
  • „Exit strategy
  • Monitor and sustainment strategies and tools


Managed Change™ Application
  • „Case studies
  • Tools, tips and techniques
  • Resistance data collection and analysis techniques
  • Peer change project review and coaching

PRIVATE Client-hosted – Tailored to meet the unique needs of your organisation

PUBLIC Open Enrolment – Interact with peers from other organisations. Please contact us for dates of future programmes.

VIRTUAL Self-paced – Work remotely with us to earn your certification

To book your place or for more information contact us.